Privacy Policy for StopMySwelling

Effective Date:

April 26, 2025

At StopMySwelling ("we," "us," "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services via GoHighLevel (GHL) and GoKollab platforms, or download and use our mobile application available through the Apple App Store.

By using our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name Email address Phone number Mailing address Health information you voluntarily provide (related to swelling, lymphedema, or related conditions)

b. Payment Information

Billing address Payment method details (processed securely via third-party payment processors)

c. Usage Data

Device information (IP address, device type, operating system) Browsing behavior and interactions within our website, app, or GHL portal

d. Health Information

Limited health-related information necessary for program customization and support servicesOnly collected with your explicit consent

2. How We Use Your Information

We use the information collected for purposes including:

a. Providing and managing services via StopMySwelling programs

b. Personalizing your experience and program recommendations

c. Processing payments and ordersResponding to inquiries and providing customer support

d. Sending program updates, newsletters, and promotional material (you can opt-out at any time)

e. Maintaining the security and integrity of our platform

f. Meeting legal, regulatory, and compliance requirements

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

a. Service Providers: Companies that provide services on our behalf, such as hosting, billing, analytics, and customer support (e.g., GoHighLevel, GoKollab).

b. Payment Processors: For secure transaction handling.

c. Legal Requirements: If required by law or to protect our rights.

Apple Requirements:

We comply with Apple’s App Store Guidelines regarding data privacy, including transparency about data collection, data minimization, and user rights.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

a. Access, correct, or delete your personal information

b. Restrict or object to certain data processing activities

c. Withdraw consent where we rely on your consent for processing

d. Lodge a complaint with a data protection authority

You can exercise these rights by contacting us at [email protected].

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child without parental consent, we will promptly delete that information.

8. Third-Party Links

Our website, portal, or app may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated "Effective Date." You are encouraged to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

StopMySwelling

Email: [email protected]

Phone: (919) 887-7324

Address: 2305 Tampa Avenue, Durham, NC 27705

Special Notes for Apple App Store (to ensure compliance):

We clearly disclose all types of data collected. We indicate that data will not be used for tracking users across third-party apps or websites without consent. We ensure that health data collected is only used to enhance user experience and is handled securely.